Defects and maintenance, made easy.
One simple place for residents to report problems, contractors to fix them, and owners to see every job from report to sign-off. Built for retirement villages, large rental portfolios and new developments.
Already on DMSW? Log in
- Unit 14 · No hot waterDefect · Sam is on his wayUrgent
- Unit 3 · Sticking ranch sliderMaintenance · Booked for ThursdayScheduled
- Unit 22 · Dishwasher leakMaintenance · Quote with the village officeQuoted
- Unit 8 · Plaster crackDefect · Fixed, photos attachedDone
Everyone sees who's dealing with each job, and what happens next.
- Report a problem in under a minute
- Photo proof on every job
- Defects periods tracked for you
- Built in New Zealand
Five simple steps, from report to sign-off
Everyone can see where each job is up to, and who needs to act next. No phone tag, no lost emails.
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1
Report
A resident or the office snaps a photo and reports the problem in under a minute.
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2
Review
The contractor checks it: a defect they'll fix, or maintenance to quote.
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3
Approve
The owner or village office approves the quote in a tap.
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4
Fix
The work is done, with after-photos and a note as proof.
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5
Sign off
The resident checks the photos and signs off. Job closed, history kept.
Defects skip step 3. The contractor fixes them at no cost.
Watch it working
DMSW in three minutes: a job from a resident's report to sign-off.
Want the detail? Watch the full walkthrough (14 minutes), screen by screen.
Hundreds of homes. One simple dashboard.
When you're looking after a village, a rental portfolio or a new development, the hard part isn't the fix. It's keeping track. DMSW does the keeping track for you.
Residents report it themselves
From their phone, with a photo. Or the village office lodges it for them after a phone call or a knock on the door.
Every job, every unit, at a glance
Red means it needs you, amber means someone else has it, green means done. Filter by type or priority, or search for a site or unit.
Set up in an afternoon
Upload residents from a spreadsheet. Each gets an email invite, and move-outs are one click. The job history stays with the home.
Defects periods handled
Each project's defects liability period is tracked, and your dashboard counts down to the day it ends.
Maintenance on schedule
Joinery washes, gutter cleans, heat pump services. Reminders go out when they're due, so warranties stay valid.
Proof on every job
Before and after photos and notes, kept for 10 years. A complete record for owners, auditors and insurers.
Easy for everyone involved
Stop chasing. Start seeing.
For retirement village operators, property managers and body corporates who look after many homes and need every request handled properly.
Every request in one place
No more spreadsheets, sticky notes or email chains.
Approve quotes in a tap
From the link in the email, or several at once from your jobs list.
See the work was done
Before and after photos on every job, before you sign it off.
Paid work protected
Payments are held securely and only released once you're happy with the job.
Clear your defects list, and keep your clients.
For contractors and developers handling defects periods, maintenance call-backs and small jobs across many sites, under your own name.
Defects logged, assigned and closed
With photo proof, which is your evidence if a claim comes later.
Send it to the right person
Assign jobs to your team, who see their day's run on their phone.
Past clients become repeat work
Maintenance reminders ask owners if they'd like you to do the job.
Your brand, your clients
Your logo and business name at the top of every screen and on every email your clients receive.
Report a problem in under a minute.
For homeowners, residents and tenants. No phone tag, and no wondering whether anyone got your message.
Snap a photo and send it
Pick what's wrong and where, add a line and a photo, and send.
See exactly where it's up to
In plain English, for example "Booked for Thursday".
Sign off when it's right
See the after-photos, then sign off, or say it isn't right and it goes back to be fixed.
Your home file
The warranties and care guides your builder has added for your home, in one place.
The detail: every step recorded
Each job has one status and one named person who needs to act next.
Lodge
Reports the problem with photos from a phone.
Review
Decides: is it a defect, or maintenance / small works?
Defect
Free to the clientFix
Assigned to a tech, who uploads after-photos.
Sign off
Confirms the fix is done.
Closed
Photo record kept with the unit.
Maintenance or small works
Quoted and paid upfrontQuote
Sends a clear quote to the client.
Approve
Approves the quote, even straight from the email.
Pay, and it's held
Pays by card or bank transfer. DMSW holds the money.
Fix
Assigned to a tech, who uploads after-photos.
Sign off
Confirms the work is done.
Contractor paid
The held payment is released.
See what needs you at a glance
Everyone opens DMSW to a list of the jobs that need them, not a pile of everything.
- Red: it's your move.
- Amber: you're waiting on someone else.
- Green: the job is done.
What's included
Fast lodging on any phone
Type, priority, area, photos and access notes. Urgent jobs remind people to contact you directly if anyone is at risk.
Quote sheet
Line items, P&G and margin on one sheet. Your client sees one clear price, not your margin.
Paid upfront, held until sign-off
Paid before work starts, by card through Stripe or by bank transfer on a numbered invoice, and held until the job is signed off.
Assign, complete, sign off
Send jobs to your staff, capture after-photos, and handle rework in a clear loop.
An email at every step
Each email names the job and has one button that opens it, so a quote can be approved from the email.
Invoices and reminders
Clients paying by bank transfer are emailed a numbered invoice and reminded when it's due. The job is booked once it's paid.
Dashboards for every role
Contractors see what to review and price, clients see open jobs and quotes to approve, and techs see today's run.
Monthly report
What came in, what got done, how fast and what it cost. Ready to print for a board or an owner.
Your logo, your name
Upload your logo once. It shows on every screen, on your invoices and on every email your clients and their residents get.
Common questions
How do residents report a problem?
From their phone: pick what's wrong and where, add a line and a photo, and send. It takes under a minute. If a resident would rather phone or pop into the office, the village office can lodge it for them.
How long does it take to set up a village or rental portfolio?
Usually an afternoon. Your contractor sets up the project, then you upload your residents or tenants from a spreadsheet (name, email, unit). Each person gets an email invite.
What happens when a resident moves out or a home is sold?
Remove them from the unit in one click. The full job history stays with the home for the next person.
Where is my money while the work is being done?
DMSW holds it. Card payments are processed by Stripe, and bank transfers are paid to DMSW on a numbered invoice. Either way the money is held until the job is signed off. Once you sign off, it is released to the contractor.
What happens if I'm not happy with the work?
Tap "Not satisfied", add a reason and a photo, and the job goes back to the same tradesperson for rework. The payment stays held. If it still isn't resolved after two rounds, the job is escalated to the contractor and client admins to resolve directly.
Does DMSW decide disputes?
No. DMSW keeps the money held and acts on what both parties agree, or on a Disputes Tribunal or court decision. It doesn't rule on building disputes.
Do I pay for defects?
No. Defects are fixed free. Only maintenance and small works are quoted and paid.
What if I don't sign off?
You'll get a reminder on day 5. If there's no response by day 7, the job closes automatically, with notice, and the payment is released.
Can I use DMSW for emergencies?
No. DMSW isn't an emergency service. If there's a risk to people or property, contact your contractor directly straight away.
Who do I contact about a job?
Contact the next level up in your account. Residents and tenants contact their village office, property manager or client admin. Clients contact their contractor or host. Contractors and agencies contact DMSW. Our support email is for help with the platform itself, not for individual jobs.
We're a property management agency. Can we use it?
Yes. Most property managers join as the client of a contractor who hosts the account: your tenants report problems, you approve quotes and pay, and you see every job across your portfolio. If a landlord pays, you can email them a payment link: they pay by card without needing a sign-in. If you'd rather ask your own builders to quote and choose between them, ask us about an account of your own, which works the way a retirement village's does.
Join the pilot
We're onboarding a small number of retirement villages, rental portfolios, contractors and developers. Leave your details and we'll be in touch.
Pilot members get
Hands-on setup of your projects and clients, and a direct line to the team building the platform.
